Automated Services via IVR

Aside from handling contacts through our consultants, we specialize in automated services using IVR technology.

We design and implement solutions that provide automated service with options such as voice synthesis, selective routing, message vocalization, activation of services or additional services, directory information etc.

Our customers saw their calls decline dramatically with the use of this technology since we managed to serve up 75% of callers automatically via IVR and only 25% having to speak to a service advisor.